Gillon McLachlan
Managing Director & Chief Executive Officer, Tabcorp
Session 5
Transforming Customer Behaviours
February 11, 2026
Industry experts will deliver presentations and engage in a panel discussion to discuss the latest trends, cutting-edge developments and significant breakthroughs that are reshaping consumer behaviours in the racing, sports and gaming industries.
Speakers
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Speakers
William C. Carstanjen
Chief Executive Officer, Churchill Downs Incorporated
Terecina Kwong
Executive Director, Membership and Customer Excellence, The Hong Kong Jockey Club
Gillon McLachlan
Managing Director & Chief Executive Officer, Tabcorp
Transforming Customer Behaviours
Transforming Customer Behaviours
Terecina Kwong
Executive Director, Membership and Customer Excellence, The Hong Kong Jockey Club
Racing for Success: The Greatest Two Minutes in Sports
William C. Carstanjen
Chief Executive Officer, Churchill Downs Incorporated
Panel Discussion
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